Refund policy

Translation provided for information only; in case of any discrepancy, the French version prevails. Version française

Last updated: October 19, 2026

Refunded within 14 days, no questions asked

If the Family Pack is not right for you, you can ask for a full refund within 14 days of your purchase, without having to explain why.

How to ask for a refund

• Use the link in the order confirmation email sent by Paddle, our online reseller, or go to paddle.net with the email address used for the purchase;
• or write to us at contact@familiafoto.com, giving that email address: we will pass on your request.

The refund is made to the payment method used for the purchase, usually within a few business days depending on your bank. The Family Pack is then deactivated.

After 14 days

After this period, a refund is still possible in the event of a technical problem that we are unable to fix. Your legal rights as a consumer are never limited by this policy.

Family Pack · Terms · Refunds · Privacy · Legal notice · Contact: contact@familiafoto.com